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Parking FAQ's

New Monthly Parking customers - Process:

  1. Sign up on Monthly Parking Waiting List (link) - include your lot preferences. 
  2. After you receive a monthly parking offer from Parking Office:Set Up New Monthly Parking Portal (instructions)

Reminders:

Centerwide announcement (link): Payment is required for the month even if you will not be on campus; with exception made only for HR approved Leaves of Absence.

Monthly Parking Rates (link): rates increase Jan 1st of each year; Effective 1/1/22 Uncovered $130 and Covered $200; Daily rate: $12/day.

This Parking FAQ webpage includes answers to the most frequently asked questions (FAQ) for who park at Downstate.  The Downstate Parking webpage has more specific details (hours, procedures, and payment process) at each parking lot location.   

Daily parking at $12/day at the 324 Winthrop St lot continues for the first 100 Daily customers, subject to lot capacity. You must be a Downstate ID card holder or have a document for scheduled on-campus event/mtg/work.

more detail on Daily Parking webpage (link) 

New Customer for Monthly Parking

Review the lot map and lot details for each parking location (hours, rate), then follow

New Customers for Monthly Parking Instructions-Process (link)

Monthly invoices are posted to your portal account and payment is due on 1st day of each month on a full month basis -1st day to last day of each month and is not pro-rated. Log into your portal account, Click on the "PAY Now" button to add your payment method (credit card or bank account). Cash only payments will be accepted at the Bookstore.

Forgot your parking portal password? Just  follow the 'forgot password' link on the login page to re-set your password (Your password is NOT the same as your downstate NetID password unless you specifically set it to be the same).

If you encounter failures when entering your Payment Method, See Payment Tips

Automatic Payments: The most convenient method is to add a credit/debit card or bank account ("eChecks"-things you need to know) in your Downstate Monthly Parking Customer Portal account (login link) and enable Automatic Monthly Payments (instructions link).

If your automatic payment is declined (fails), see more detail.

Payment must be received by 15th day of each month. If unpaid by 15th day, your monthly parking subscription will be automatically cancelled for non-payment and you will lose your parking seniority and privileges. You remain responsible for payment of the unpaid invoice. More detail Automatic Cancellation for Non-Payment 

Having a payment method on your portal allows you to pay monthly invoices without you having to re-enter all the card information for every monthly payment. It also allows you to enable (turn on) or disable (turn off) automatic payments whenever you choose.  

To make an individual invoice payment, delete an old payment method, or add a new Credit Card or eCheck account , LOG into your Downstate Customer Parking Portal (link). Forgot your parking portal password? Just  follow the 'forgot password' link on the login page to re-set your password.

Once logged in, next to the My Details section, click on View More link. In the Payment Details section, then click on the "edit" button (pencil icon) to edit that payment method then enter your new Card or eCheck details, or if an account that is no longer valid click on the delete button (trashcan icon).

Having trouble entering your payment method (failures-errors)? See Most Common Tips

EBT, Wage Works and other mass transit commuter program debit card programs are ineligible/ declined. See more detail.

If your automatic payment is declined (fails), see more detail.

All MONTHLY parkers at all parking lots must establish an online Monthly Parking Customer Portal account . This is the only way that your assigned parking sticker and paid status is recognized when your sticker is scanning upon entry at the parking parking lots. See: Monthly Parking Portal Set Up Instructions

Notify the Parking Office as soon as possible; Must send eMail to: Parking@downstate.edu before the start of the next monthly cycle (before the 1st day of next month)... essential in order to offer it to next waiting person at the start of the next monthly billing cycle. Monthly rates are not pro-rated; Parking is on a full month basis, 1st of the month to the last day of the month. Link to more detail.

If assigned at KCH locations (581Clarkson Garage or 600 Albany Ave lot), you MUST return your KCH Access Card to the Downstate Parking Office to avoid being charged a $30 access card fee.

If your status changes (separations, official HR approved Leaves of Absence, etc.) Monthly rates are not pro-rated. Parking is on a full, 1st of the month to the last day of the month. Parkers on extended leave of absence (verified by the applicable Human Resources Office), may request suspension of their parking access for an applicable future full month. See more detail on LOA process.

Parking Lot Transfer Requests are made to Parking@Downstate.edu and subject to desired lot availability (more info lot transfer link)

If you are automatically cancelled for non-payment on 15th of month, you remain responsible for the current month monthly payment and you lose your prior parking seniority and monthly parking privileges.  Once your outstanding past due invoice payment is made, you will be restored for the remainder of the current month. More detail link.

If assigned at KCH locations (581Clarkson Garage or 600 Albany Ave lot), you MUST return your KCH Access Card to the Downstate Parking Office to avoid being charged a $30 access card fee.

Per centerwide announcement (link), Parker payments MUST remain current and continuous to retain ongoing monthly parking privileges each month even if away from campus. Monthly rates are not pro-rated. Parking is on a month-to-month basis, 1st of the month to the last day of the month. All parkers have the option of canceling their monthly parking during a prolonged absence. However, once cancelled, you do lose your parking seniority date and if you desire future monthly parking upon return to campus, you must add your name to the Monthly Parking Wait List; send eMail to ParkingWaitList@downstate.edu.

The sole exception is for Parkers on an extended leave of absence (LOA), verified by the applicable Human Resources Office. Parker must notify the Parking Office (eMail link) to request suspension their future monthly parking payments during the applicable full month(s) while out on an LOA (monthly fee is not pro-rated). link to more LOA details.

There are no reserved spots at any of the parking locations. Parking assignments will solely provide parking privileges at the specified location, and remain subject to daily lot capacity.

Monthly parkers who arrive at their assigned lot when there are no available self-parking spaces available (capacity): An earlier lot entry time does help you avoid the circumstance. The lot attendant will offer you the option to:

  • Leave your car keys (valet style park); a no-charge claim check ticket is issued to you … so that your vehicle can be moved within the lot if blocking other vehicles that need to leave before you.
  • Direct you to an available alternate lot location.

Contact Nicole Sharpe in Human Resources at x3025 or at nicole.sharpe@downstate.edu

Employees working evening/overnight shifts who have monthly parking privileges should request either of the following 24hr/7day locations: 581 Clarkson Avenue (covered garage) or 600 Albany Avenue (surface lot). 

Be sure that you designate one or both of those lots as you first preference selections when Requesting Monthly Parking (instructions link).

These lots are accessed by the KCH key card you will receive and your entry/exit will provide your needed time flexibility.

Employees who currently reside at 440 Lenox Road and who currently have monthly parking privileges will be offered the opportunity to park at the 600 Albany Avenue (uncovered surface lot) or 581Clarkson (covered lot) both with 24/7 access, subject to availability.

When you accept your monthly parking portal account, you accept the parking terms and conditions, and establish your payment method, then obtain your parking sticker (and KCH lot access card, if applicable) from the Downstate Parking Office (link) . You can then begin to park in your assigned parking location.

Parking Sticker placementYour parking sticker you receive from the Downstate Parking Office (link) is to be permanently affixed on the inside of the rear driver’s side window.

If a vehicle has a no rear drivers side window, or has very dark tinting that obstructs the ability to scan the sticker, it can be placed in an alternate location viewable to attendants. If on a windshield, it must not obstruct the driver's view. If on the back window, be sure it is not placed on any glass heating elements (defroster) wires that obstruct a clear scan of the bar code.  If unsure, ASK a lot attendant for guidance.

A sticker can never be moved and re-applied between different vehicles - it must remain on the vehicle to which it is assigned and registered with at the Downstate Parking Office. When you enter a lot, your license plate as well as your sticker is scanned and MUST MATCH the vehicle record on your parking portal.

If/ when you obtain a new replacement vehicle, or change license plates, you need to update your parking portal account vehicle details. Log into your Monthly Parking Customer Portal Account (link). Forgot your parking portal password? Just  follow the 'forgot password' link on the login page to re-set your password (Your password is NOT the same as your downstate NetID password unless you specifically set it to be the same).

  • If the vehicle has changed, you need to obtain a new sticker for it from the Downstate Parking Office.
  • If it was just a plate change on your prior vehicle, a new sticker is NOT needed.

If assigned to any KCH Parking location, it also requires you to have a KCH Access Card. Your KCH Access Card can be used with any vehicle that is on your parking portal account; but can park only one vehicle at any given day/time. If you lose your KCH Access card, you will need to pay a card replacement fee.

A sticker can never be moved and re-applied between different vehicles - it must remain on the vehicle to which it is assigned and registered with at the Downstate Parking Office. When you enter a lot, your license plate is scanned as well as your sticker and MUST MATCH the record on your parking portal. 

If/ when you obtain a new replacement vehicle or a change in your vehicle's license plates, you need to update your parking portal account vehicle details by logging into your Monthly Parking Customer Portal Account (link). Forgot your parking portal password? Just  follow the 'forgot password' link on the login page to re-set your password (Your password is NOT the same as your downstate NetID password unless you specifically set it to be the same).

In the “My Details" section, click on "View More" link, then click on the edit pencil icon to the right of your name. You can then edit the vehicle, add additional vehicle details ,or edit any other profile details. If the vehicle has changed, you need to obtain a new sticker for it from the Downstate Parking Office. If it was just a plate change on your prior vehicle, a new sticker is NOT needed.

At KCH Locations, your assigned KCH access card can be used to access the KCH lot.

If you have more than one vehicle in your household that you will use frequently, you can add up to a total of 3 vehicles on your parking record by logging into your Monthly Parking Customer Portal Account (link). In the “My Details" section, click on "View More" link, then click on the pencil icon to the right of your name. You can then add additional vehicle details or edit any other profile details. An additional sticker for that vehicle can be obtained from the Parking Office. You must show the vehicle registration document to receive additional sticker(s).

A sticker can never be moved and re-applied between different vehicles - it must remain on the vehicle to which it is assigned and registered with at the DMC Parking Office.

At KCH Locations, your assigned KCH access card can be used to access the KCH lot with a temporary vehicle (only 1 vehicle per day).

Forgot your parking portal password? Just  follow the 'forgot password' link on the login page to re-set your password (Your password is NOT the same as your downstate NetID password unless you specifically set it to be the same).

When you occasionally/rarely use a different vehicle (alternate, rental or loaner during repair, etc) for a short period of time, an additional sticker is NOT needed. The lot attendants are able to look up your paid subscription by your name and Downstate ID Card # to view your parking record. You are permitted to park only one vehicle at any given day/time

Yes, Downstate monthly parkers assigned to KCH locations require a separate access card (in addition to the Downstate Parking sticker) to enter/exit these KCH locations. Your initial KCH Access Card is issued only by the Downstate Parking Office. You can NOT share your KCH access card with another individual; it must match the Downstate Monthly Parking customer and vehicle(s) to which it was assigned and issued to. Your KCH Access Card can be used with any vehicle that is on your parking portal account; but can park only one vehicle at any given day/time.

KCH Access Card Replacement: Send Card Replacement Request eMail (link) . Customer can return old card and pick up new card at Downstate Parking office. There is no fee to replace a malfunctioning card. Customer will be billed the lost card replacement fee ($30) on their Parking Portal account for payment.

If and when you STOP your KCH location monthly parking, you must return your KCH Access Card to the Downstate Parking Office or pay the lost card replacement fee.

If you are an employee who is “on call” for any period of your work day and you are “called in” to work because of an emergency during the late evenings, overnight and/or weekends or holidays, Your department head can make arrangements with University Police for your to park at a designated location and if approved will advise you, at those times, on the protocol to be followed.

A very few GME residency/fellowship programs have established parking plans pre-authorized by the Parking Office for on-call residents/ fellows; check with your GME program administrator.

Monthly parkers (all lots) who arrive at their assigned lot when there are no available self-parking spaces available (capacity), the parking attendant may be able to offer the option to park at another avaiable location, or to leave your car keys (valet style parking) so that attendants can move your vehicle during the day when blocking other vehicles that need to leave. A no-charge claim check ticket will be issued to you

This is done to maximize the numbers of cars in each lot/garage until its maximum capacity is reached. 

Yes, see detail at Valet Parking (link)

Yes, see details at Daily Parking (link)

Yes, the campus shuttle makes stops at all parking locations and subway transportation hubs. See details including the available smartphone "App" that you can track its estimated arrival at: Transportation and Shuttle Services (link).

 

No, SUNY’s WageWorks benefit (aka "TransitChek" nor any other pre-tax commuter program ) debit cards cannot be used to pay for your Downstate Monthly parking fees. These are a pre-tax payroll deduction program designed only for mass transit commuters that include the need for an associated mass transit commuter parking lot expense. Downstate's parking lots do not qualify. See more detail.

Send eMail to Parking@downstate.edu as soon as possible and before the start of the next monthly cycle (1st of each month)See more detail (link)

Timely notification is essential in order to offer your monthly parking to other waiting persons at the start of the next monthly billing cycle. Monthly rates are not pro-rated (1st day to last day of each month). 

If assigned at KCH locations (581Clarkson Garage or 600 Albany Ave lot), you MUST return your KCH Access Card to the Downstate Parking Office to avoid being charged a $30 access card fee.

When parking becomes available, you will be contacted by the Parking Office.

It is imperative that you regularly check your Downstate eMail as this is the only method you will be contacted at. If you are offered a monthly parking lot assignment and you do not respond or accept the offer by the deadline given, your current position on the wait list reverts to the bottom of the wait list.

Contact the Parking Office to determine your current  position on the waitlist.

To sign up on the Waitlist, see Wait List instructions (link)

No, you cannot share your parking privileges with another eligible Downstate parker unless parties are within your household; vehicle registration must be shown at sticker issuance.

Yes you can carpool, but you cannot share Monthly Parking privileges. Individuals that regularly carpool with others are encouraged to instead use Daily Parking at 324 Winthrop St. We continue to explore procedures for Monthly Parking carpooling at Downstate. Once a procedure and control system has been established, Administration will send a correspondence to the campus outlining that program. 

Yes, the Zipcar is available for use by the campus community. It is located at the Kings County Hospital Garage, 581 Clarkson Avenue. See more Zipcar detail (link).

Bicycle racks are located at the Student Center, in the 329 Clarkson Avenue garage and at the 450 Clarkson Avenue entrance.

Employees with monthly parking privileges who currently have Downstate HR issued ADA parking accommodations will be given priority for parking before the general parking waitlist population.

The best method of contacting the parking office is by e-mail to parking@downstate.edu . You can also call the Parking Hotline at 718-270-3030 and leave a message... be sure to include all your contact information. 

Questionaire FAQ's - conducted in Fall 2019

All employees and students who had monthly parking privileges at a state facility or at 324 Winthrop as of 5/27/19 and were in good standing will be sent a parking preference questionnaire via eMail to your Downstate.edu eMail address.

The questionnaire deadline for response is December 2, 2019. The questionnaire will ask whether you want to accept (or NOT accept) monthly parking privileges at the newly negotiated rates and if so, will allow you to rank the parking locations in order of preference.

A parking seniority date – the date on file when an individual’s monthly parking privileges began – will also be included with the questionnaire. The parking seniority date will be used to determine the new parking reassignments. Those who have had monthly parking privileges longer will receive preferred parking assignments prior to those with more current parking seniority dates.

You will be able to indicate in the questionnaire that you want to dispute the monthly parking seniority date on file. You can then provide documentation to the Parking Appeals Committee by sending an e-mail to parkingappeal@downstate.edu that you believe reflects the date you began parking. The Parking Appeals Committee will respond to you within seven business days (7) days upon receipt of your appeal. If you are unable to show evidence of a different parking seniority date than the one on file, then the one on file will be used.

You can indicate that you no longer want monthly parking privileges in the questionnaire. If you choose this option, your name will be removed from the list of those with parking privileges. In the future, if you decide that you again want monthly parking, you will have to put your name at the bottom of the waitlist for all parking locations - send eMail to ParkingWaitList@downstate.edu.

If you do not respond to the parking questionnaire by the deadline, it will be assumed that you are no longer interested in obtaining monthly parking through Downstate and you will forfeit your parking privileges. Parkers who are on an extended leave of absence will be contacted directly.

Yes, you do need to rank all of the seven (7) parking locations.

In the questionnaire, you will be asked to rank the parking locations. If you do not receive your top parking preference, the information from the questionnaire will be kept on file in the Parking Office. You will be contacted when there is an available spot at your preferred parking location. You MUST accept parking at this time, even if you do not receive your top parking location preference. Otherwise, you will forfeit your monthly parking privileges.

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