Avaya Cloud Hosted Voicemail to Email Feature

By Information Services & Technology | Sep 25, 2026

Dear Downstate Community,

The Information and Services Department is excited to announce the introduction of Avaya Cloud-Hosted Voicemail to Email, a new enhancement designed to make communication more convenient, accessible, and aligned with today’s modern technology. 

With this new feature, a copy of each voicemail will be delivered directly to your email, allowing you to conveniently access and listen to your messages from virtually anywhere, at any time.

Please note that voicemails will continue to appear on your desk telephone even after they have been accessed through email. Any voicemail management actions, including saving or deleting messages, must still be performed from your desk telephone.

If you prefer to automatically have your voicemails deleted from your desk phone once they have been sent to your email, please submit a ticket using one of the methods below.

What do I do next?

This feature will be enabled automatically for all users. We have begun a phased rollout and will be activating the feature gradually across the organization. Please note all voicemail to email notifications will come from “cass.alerts@cassbts.com"

Submit a ticket via TDX portal, email or phone to automatically have your voicemails deleted from your desk phone once they have been sent to your email, please submit a ticket.

Have any questions?

Should you have any questions, please submit a ticket using the TDX User Portal. You may also send an email to helpdesk@downstate.edu  or call IT Customer Support at 718-270-HELP (4357).

We are excited to bring this enhancement to campus and look forward to providing our community with an improved and more convenient communication experience.

Thank you.

Tags: Information Services