Service Desk
The IS Customer Support Center, also known as the Service Desk or Helpdesk serves as a first point of contact for all computing and information technology problems or questions at SUNY Downstate Health Sciences University.
| manager | Nazeemul Ghanie |
| phone | (718) 270-HELP |
| fax | (718) 270-3771 |
| location | BSB 1-27 |
| hours | 8 am to 5 pm After-hours support is provided with limited capacity and is intended for urgent requests |
We provide prompt, courteous, and responsive technical support through the SUNY Downstate Service Desk to the Downstate end user community, by answering phones, routing calls and providing support for all software and hardware. Our staff will encourage self-service, provide training and be a resource center to offer solutions to problems.
The Service Desk strives to provide the highest level of customer service by making available accurate technical information, as well as enhancing the flow of information between technical staff members of various departments.
To better serve our users, we have implemented an on line self-service portal, where you can report any IT related problems/issues, monitor outstanding requests, and run status reports. Through this online service you can:
- Check the status of your ticket and see who was given the assignment.
- Add to or amend what you have requested.
- Search our knowledge database for self help
- Submit a ticket rather than sending an e-mail to the Service Desk. Either approach will work. Do not do both.