Patient Family Advisory Council (PFAC)
Goal
Through the voice of the patient and their families, the goal is to prioritize and promote a positive patient experience while improving safety and providing high quality patient care and positive patient outcomes
Purpose
The PFAC offers input and recommendations on the development and improvement of programs, policies, and procedures. Information from this group will provide University Hospital at Downstate (UHD) with a better understanding of how patients and family members experience safety, service and quality of care across UHD.
Roles & Responsibilities
- Members will serve as the voice of the patient/family
- Share experiences and issues/concerns with different functions within UHD
- Assist UHD employees and providers to better understand the needs and expectations of the patient/family
- Review patient satisfaction results and make recommendations based on concerns identified
- Identify cultural barriers and help identify strategies to overcome them
- Provide input and recommendations on new services
Expectations
Members are expected to serve at least a one year term from their date of acceptance with the option to renew
Members are expected to attend at least 75% of meetings in a calendar year
- Members to provide input to reflect the overall needs of the community and not based on individual needs or agendas
- If members do not meet the required attendance and have not notified the chair, they will be removed from the council