Telephone (PBX) Upgrade Project

By Information Services and Technology Department | Oct 15, 2026

The Telecommunications Team, along with our vendor (CASS), will be performing maintenance activities as part of the upgrade to our phone system according to the schedule below: 

• Avaya Port Network 1          – Thursday, October 15, 2026       – 6:00PM to 10:00PM
• Avaya Port Network 2          – Thursday, October 15, 2026        – 6:00PM to 10:00PM
• Avaya Port Network 3          – Thursday, October 22, 2026        – 6:00PM to 10:00PM
• Avaya Port Network 4          – Thursday, November 05, 2026    – 6:00PM to 10:00PM
• Avaya Port Network 5          – Thursday, October 22, 2026        – 6:00PM to 10:00PM

These maintenance activities will take place after business hours to minimize service interruptions.

What does this mean to you? 

Each Port Network supports a specific group of campus telephones. During the maintenance window for each Port Network upgrade, you may experience a brief telephone service interruption lasting only a few minutes.

Please be assured that emergency red phones will not be affected during this work. The only buildings that may experience brief service interruptions are UHD, BSB, HSEB, and PHAB. All other remote locations will not be affected.

Should you have any questions, please email helpdesk@downstate.edu or contact IT Customer Support at 718-270-HELP (4357) 

Thank you.

Tags: Information Services