Office of the Ombudsman

What is an Ombudsman?

An ombudsman is an appointed advocate for students who need assistance in resolving a dispute with their loan which can’t be done through normal customer service.

How do I contact an Ombudsman?

You may contact the US Department of Education Office of Student Financial Assistance Programs Ombudsman Office via several options:

• Phone the Ombudsman Customer Service Line at 1 (877) 557-2575
• Visit the Office of the Ombudsman web site
• You may correspond with the Ombudsman via U.S. Mail at the following address:
  • Office of the Ombudsman
    Student Financial Assistance
    U.S. Department of Education
    830 First Street, NE Fourth Fourth Floor
  • Washington DC 20202-5144