Frequently Asked Questions

How do I request remote access for the first time?

Submit a request to help@downstate.edu with a completed Account Access Form (accessible only within Downstate).

How do I check my emails from home?

Go to portal.office.com in an Internet Browser. Click on the Outlook icon from the main page. Click here for more Outlook information.

How do I check my files I stored online in OneDrive?

Go to portal.office.com in an Internet Browser. Click on the OneDrive icon from the main page. Click here for more OneDrive information.

How do I check my voicemail off campus?

Dial (718) 270-7777.
When system answers, enter # and follow the voice prompts to enter your associated extension and password.
Retrieve message as though you were on campus.

Do you have a Getting Started guide for Zoom?

Click here for simple and short videos to help you started.

Do you have a Getting Started guide for Teams?

Click here for some helpful tips.