Insurance & Billing
Pay Your Hospital Bills Online
For your convenience, please use the Online Bill Pay tool to securely make payments on your hospital bills. Please click the orange Pay My Bill button below. If you have any questions, contact us at mybill@downstate.edu
What bills can I pay using the Online Bill Pay tool?
If your bill looks like the images below, you can pay online by clicking the orange Pay My Bill button below. If you do not have one of the sample bills shown below, you should follow the payment directions on the bill you received.
Samples of Hospital bills you can pay online
What do I need to pay my bill online?
To pay your bill online you will need the following (then click the Pay My Bill button):
- The account number located on the bill
- The patient’s first and last name
- A major credit or debit card
Contracted Insurance Plans
University Hospital at Downstate participates in most insurance and managed care plans.
Please note the following:
- Physician services provided in the hospital may not be included in the hospital's charges.
- Physicians who provide services to the patient in the hospital may or may not participate in the same health care plans as the hospital.
- The prospective patient should check with the physician arranging for the hospital service to determine the health care plans with which the physician participates.
Listing of Contracted Insurance Plans
Billing Policy Summary
If you have questions or need assistance with your bill, we provide Patient Account Representatives to assist you. They provide information, make payment arrangements, and help you resolve insurance billing problems.
Contact Us
Email: mybill@downstate.edu
Phone: (855) 786-9362
Monday – Friday, from 10 AM to 3 PM
Financial Assistance
No one will be denied access due to the inability to pay, and there is a discounted/sliding fee schedule available based on family size and income.
If you have questions regarding charges prior to a service, charity care, applying for Medicaid or a health exchange product, please contact Patient Financial Services Representatives at:
(718) 270-1031
Monday – Friday, from 8 AM to 4 PM
Charity Care
Please review the Required Documentation list before completing the NYS Uniform Hospital Financial Assistance Application form.
Charity Care Required Documentation List
Please download and complete the fillable NYS Uniform Hospital Financial Assistance Application form linked below. Then, email the form and documentation to mybill@downstate.edu, with "Charity Care Application" as the subject line of the email.
If you have any questions, feel free to email mybill@downstate.edu or call: 855-786-9362.