myDownstateCare Patient Portal

Create a FollowMyHealth patient portal account through an email invitation

Once the clinic registrar enters your email address at registration, we send you an email invitation with a personalized link from FollowMyHealth. Do not share this link with others.

Before you begin

Create a username and password which will be your FollowMyHealth username and password.

The FollowMyHealth section is identified by this symbol:

1. Open the email invitation that we sent you.
2. In the email, click Click here to begin registration.
3. Click Sign Up and Connect.
4. Enter your email address if it is not already displayed.

Note: Alternatively, you can enter a username other than an email address.

Your credentials are immediately validated. If the guidelines are not followed, a red "X" and a message are displayed in a red bold font, indicating the guideline that was not followed.

5. Enter and confirm your new password.
6. Click Confirm and Continue.
7. Click Next.
8. Read the terms of service and click I Accept.

 Note: You must accept the terms of service to use the patient portal.

9. Enter the last four digits of your Social Security number or your four-year birth year for the Invitation Code.
10. Click I Accept.

Create a FollowMyHealth patient portal account and connect to another patient account as an authorized portal user

If you assist dependent patients, such as your parents or children, with aspects of their healthcare, consider becoming an authorized individual with access to their FollowMyHealth^® account.

Before you begin

Request an authorized portal user invitation by sending an email to MyDownstateCare@downstate.edu. After verifying your identity, we will email an invitation.

Sign in with FollowMyHealth username and password

After you register and have a FollowMyHealth username and password, you can sign into the FollowMyHealth^® Patient Access portal.

1. Go to https://www.downstate.edu/mydownstatecare
2. Select Login to MyDownstateCare button.
3. Enter your FollowMyHealth username and password.

Click Sign In.

Recover your username from the patient portal sign-in page

Use the Forgot your username link on the FollowMyHealth portal sign-in page to recover your FollowMyHealth account username.

1. Go to https://www.downstate.edu/mydownstatecare
2. Select Login to MyDownstateCare button.
3. Click Forgot your username.
4. Enter information that matches the information you entered when you originally created your account.
5. Select I'm not a robot and complete the security step.
6. Click Continue.

Your identity is verified with a text or email message. A code is sent through a text message to the mobile phone number on the account or an email message is sent to the email address that is associated with your account.

The mobile phone number must be a verified number. If you do not have a verified phone number with your patient portal account, the text message option is not available.

If you do not have access to text or email messaging, select I don't see an option that will work and contact technical support.

7. Select a verification method and click Continue.
8. Check your email or text messages for the verification code.

If you do not receive a code, or need a new code, click Resend verification code or What if I didn't receive a code. A code is resent up to three times. If you do not remember your code the third time, your account is locked for five minutes.

9. Enter the verification code.

A page opens with your username.

Your email address becomes your FollowMyHealth username. Enter a password and click Continue to sign in to the patient portal.

Check for an email verification notifying you that your username is recovered or created.

Reset your FollowMyHealth password

Reset your FollowMyHealth password from the FollowMyHealth^® Patient Access portal sign-in page.

1. Go to https://www.downstate.edu/mydownstatecare
2. Select the Login to MyDownstateCare button.
3. Click Forgot your password.
4. Enter your username and click Reset.

Your username is required to reset your password. If you forgot your username, see the link, "Recover your FollowMyHealth username."

A message indicates that a verification code was sent to the email address associated with your FollowMyHealth username.

5. Check your email for the verification code.

If you do not receive a code, or need a new code, click Resend verification code. A code can be resent up to three times. If you do not remember your code the third time, your account is locked for five minutes. An email message notifies you when you make the maximum number of attempts to resend the code or enter the correct code.

6. Enter the verification code.
7. For Enter New Password, enter a password.
8. For Confirm New Password, reenter the password.
9. Click Continue.

You are signed in successfully to your FollowMyHealth^® Patient Access portal account. Check your email for a message notifying you that your password is changed.

Notifications are sent to you through an external email address or mobile phone. The email address that you used when registering for a FollowMyHealth account is shown in the Communication Preferences tab, the Demographics page in My Info, your FollowMyHealth preferences, and the Goals tab in Wellness.

If you change the email address in one of these locations, the change is made at all locations.

Note: The Goals tab is displayed in Wellness when your provider has the goals feature enabled and you have accepted a goal.

Sign in to the patient portal. https://www.downstate.edu/patient-care/mydownstatecare/index.html

1. From the static toolbar, click My Account > Preferences > Communication Preferences.
2. Click Change next to your current email address.
3. Enter the new email address.
4. Click Continue.

A verification code is sent to the new email address.

6. Enter the verification code to verify your email address.

If you do not receive a verification code, click Resend verification code.

7. Click Verify Email
8. (Optional) Send your email address change to one or more of your connected organizations.

If you have a connected organization and provider to whom to send demographic updates, send your demographic updates with your email address changes to one or more of your connected organizations. All available organizations are displayed alphabetically and are selected by default.

1. Sign in to the patient portal.
2. Click the My Health tab.
3. Click the Results tab

Your MyDownstateCare information comes directly from your Downstate electronic medical record. The information in the portal does not constitute a complete medical record and when needed, patients should contact HIM to request.

As with all medical records, if there are discrepancies or if there are questions regarding your patient record, contact the Health Information Management Department (HIM) to request an amendment of your medical record, at 1-718-220-2494.

If you are the parent or legal guardian of a patient who is under the age of 11, you can request access to your child’s health information in the FollowMyHealth® patient portal. 

Authorized Portal User Access enables you to view some of your child’s health information in the portal. When your child turns 11, you will not have access to any new information in your child’s portal.  Please email mydownstatecare@downstate.edu to request access.