Click on the different questions to see the answers.
A – A care provider demonstrates high cultural competency skills when they show appreciation
for similarities and differences in various cultures.
A – Care providers who engage in self-reflection, learn about various cultures, and
participate in gatherings of groups with many cultures, are more likely to avoid using
stereotypes.
A – A smile is usually returned with a smile.
A – It's important to ask the resident his/her view about the illness?
A – Whenever you can, speak slowly to the resident, probe for more information and
never make assumptions about cultural values. If care providers do not speak the same
language as the resident, then professional interpreters should be used. Care providers
should hesitate in using family members.
A – The care provider should paraphrase what the resident says.
A – Some qualities that show cultural sensitivity are: caring, openness, respect,
acceptance, patience and empathy.
A – Some suggestions are: discussing culture as part of treatment for resident, offer
options for food, music, and media, develop close relationships with family members,
decorate bulletin boards that reflect the various cultures, seek to have staff represent
the various ethnic groups.
A – Development of self-awareness guides the care provider to assess feelings of prejudice
and discrimination; some strategies are: practice assertiveness and sensitivity, maintain
a healthy sense of humor, keep a diary or notes on work experiences, stay in touch
with your own feelings and get away from a difficult situation to remain calm.
A – Cultural competency skills are practiced continually. When staff values differences,
appreciates similarities, and becomes informed about cultural health beliefs and traditions,
there's improved relationships between care provider and resident. The ultimate goal
is to bring about a sense of community in the facility.
A – The care provider should use multiple methods including: non-verbal techniques,
such as appropriate touch; paraphrase what is said, consult with family members and
supervisors.
A – The care provider is a professional and having knowledge about health beliefs
allows for better coordination with resident, family members and health service team.
It also improves understanding between the resident and care provider and can help
to end the continuation of stereotyping residents.