Knowledge & Self-Service
Detailed setup, troubleshooting, and how-to instructions belong in the TDX Knowledge Base, where IT Customer Services can keep them current.
Before you contact IT Customer Services
Submit routine issues and requests through TDX. Call for urgent security or compliance matters, login problems, or technology failures that interrupt clinical or business operations.
Use the public Account & Sign-In Help service. Identity verification is required, so have your physical Downstate ID card available.
Standard Dell desktops, laptops, and monitors through Dell Premier are pre-approved. Other technology may require IT Business Office approval, and purchases of $5,000 or more receive enhanced acquisition review.
Use the general IT ticket path. IT Customer Services will route the request without requiring you to understand Downstate’s internal IT organization.