IT Customer Services
About Us
IT Customer Services is Downstate’s first point of contact for technology support. We help people restore service, request access and technology, find the appropriate IT resource, and connect with specialized teams when a request requires additional expertise.
We support the technology needs of Downstate’s four mission areas:
- Education
- Hospital & Clinical Care
- Research
- Administration
Services and Guidance We Provide
Application access, installation and licensing, configuration, workflow assistance, reporting, integrations, training, and troubleshooting for supported institutional systems.
Support for computers, monitors, peripherals, docking stations, mobile devices, printers, and scanners—including setup, replacement, moves, accessories, retirement, and problem resolution.
Guidance for supported technology, purchasing and approval, non-standard requests, account verification, equipment lifecycle, and safe use. Formal policies establish requirements; standards identify approved technology; procedures explain what to do and direct users to the appropriate TDX process.
Contact and Hours
| Director | Lin Wang, PhD |
| Phone | (718) 270-HELP (4357) |
| Fax | (718) 270-3771 |
| Location | BSB 1-27 |
| Hours | Monday–Friday, 8 a.m.–5 p.m. |
After-hours support is limited to urgent needs. Call IT Customer Services for assistance.