Implementation of the
Print Management Program

The Department of Information Services and Technology is pleased to announce that starting April 13, 2023 Toshiba will begin to support designated HP and Toshiba brand devices, which will provide a one stop shop for hardware repairs and automatic delivery for toners.

 DOWNLOAD the Toshiba End User Quick Guide for Service & Supplies

What does this mean to you?

Please continue to contact service desk to report any printing issues on supported devices. Service Desk will arrange for a Toshiba Technician to resolve any hardware issues as needed. Toner usage will be monitored by Toshiba and refills will automatically be delivered as needed, therefore additional purchases should not be made. For further details please refer to the Quick Guide.

During the week of April 24, 2023, the IT Team alongside Toshiba’s Team will be visiting your work space to tag supported HP and Toshiba devices with a green “Keep” sticker. This sticker will contain the device model and serial number needed when reaching out to Service Desk.

Need more information?

This is a part of the SUNY Policy and Procedure in an effort to reduce the cost of printing, waste and paper, simplify and standardize the printer fleet (reduce color and single-function printers), and secure/optimize the print environment.

By participating in this program, SUNY Downstate intends to save between $695K- $1.0M annually and reduce its yearly carbon footprint by nearly 664,000 lbs.

For more information on the program and future updates, please refer to the FAQ page. For any questions or concerns email your inquiry to the Service Desk at help@downstate.edu using Print Management as the subject.