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The UHB Update

News from the University Hospital at Downstate
June 2023

A Message from David H. Berger, MD, MHCM, FACS, CEO of University Hospital at Downstate

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With all the wonderful things happening at Downstate, we continuously look for new ways to keep you updated on everything happening. I am pleased to announce that our first Downstate Health Hospital-Wide Meeting will be held on Thursday, July 20th, 2023, from 9:30-11:00 AM at Alumni Auditorium and via livestream.

During this meeting, our senior leadership team will provide updates from across the clinical arm at Downstate. We will include information on UHD services, upgrades, staff, and our WE CARE journey toward becoming a High-Reliability Organization.

I look forward to hosting this meeting and bringing us all together. Communicating on plans and reporting out results is an essential foundation for being the Best Place to Get Care and the Best Place to Give Care.

Stay tuned for more information on the Downstate Health Hospital-Wide Meeting. We look forward to seeing you in person or virtually via livestream

On a different topic, I want to encourage everyone to take some time off as we move into the summer months. Connect with family and friends you have not been able to see. Enjoy the outdoors and everything New York has to offer. Let us enjoy the summer and take time to relax and decompress safely. Thank you.



A New Mental Health Initiative for Our Community

Behavioral health problems such as depression and anxiety are among the most common and disabling health conditions worldwide. Although effective treatments exist for these conditions, most people in need do not receive adequate care due to stigma, a shortage of mental health specialists, and a lack of follow-through. Downstate is proud to announce the rollout of the new Collaborative Care mental health initiative to bridge that gap in our community!

Collaborative Care is an evidence-based model providing medical and mental health care in primary care. Offering mental health treatments integrated with primary care is convenient for patients, can reduce the stigma associated with treatment for mental disorders, build on existing provider-patient relationships, and help improve care for the millions of patients with both medical and mental disorders. 

The program is under our Care Coordination Department, and Ms. Felicia Thompson, LMSW, MPA, Social Work Director, will lead this initiative. Our new team includes Eva Spears-Smith, LCSW-R, CCM, Ambulatory Care Social Work Supervisor; Social Workers Charles Edwards and Daniel Lorient, and Social Work Assistants Jania Charles, Donoven Gabin, and Makaiah Blackburn. The team will collaborate with our primary care providers and consulting psychiatrists to provide integrated mental health services to patients in our primary care centers.

This initiative, at this scale and in the outpatient setting, is an essential first for Downstate! Please join us in welcoming the team. 

Collaborative Care is open to all Downstate patients who receive primary care with us. Please help us spread the word to your patients, co-workers, and neighbors.

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Celebrating Downstate Health in Style

This past May 8-12, we kicked off National Hospital Week and National Nurses Week with a blast and showed appreciation for everyone at the hospital and our clinical sites. We appreciate your dedication to excellence in patient care as we continue our WE CARE journey.

I want to say a big thank you to each of you! Thank you to every department, every UHD team, every team member, every nurse, and everyone who makes it possible for us to give patients the best care and patient experience. Your service, commitment, and dedication make University Hospital at Downstate unique.  

I also want to thank everyone involved in organizing the fantastic events held to honor our staff during this notable week and to give a special shout-out to the Department of Pastoral/Spiritual Care for their guidance and support.

Please enjoy pictures from our events and celebrations held during National Hospital Week and National Nurses Week.

Nurses Week

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Hospital Week

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Enhancing Our Secure Communications with Altera

altera logoWe want to share that we will upgrade our electronic medical records provider from Allscripts to Altera Digital Health in the coming weeks. This upgraded software will provide better efficiency for secure communication across providers. It incorporates a highly secure framework to protect the sensitive patient data you receive, share, or store.

The Altera upgrade will be easier to access, understand, and navigate. This upgrade will work smarter and be more intuitive. It will work for us through a higher-level experience that fits and improves our everyday lives so we can focus even more on our patients. Training will be provided for our staff as we begin the rollout process. 

We thank our team at Downstate Health and Information Services and Technology (IT) for working together to bring us this much-needed upgrade.



Register Today for An Upcoming AVERT Active Shooter Training

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AVERT, short for Active Violence Emergency Response Training, goes beyond active shooter training by teaching emergency bleeding control techniques, warning signs of a potential aggressor, quick response in a violent situation, escape, evade, or attack in critical seconds during an event, and staff confidence needed to respond. University Hospital at Downstate is now a training center with 14 certified instructors that includes staff from Emergency Management, University Police, the HAZMAT team, and the Emergency Department.

Please register by using the link for an upcoming Active Shooter Training, or for more information, contact Jennifer Guzman at Jennifer.Guzman@downstate.edu

Downstate is scheduled to host a training session for PER-211 (Medical Management of CBRNE Events) on July 10th and 11th, 2023. Here is the flyer with the course description and registration information for that event. 



Nursing Excellence Awards: Honoring Our Nurses

Last month, during National Nurses Week, we held the 2023 Nursing Excellence Awards event to recognize our fantastic nurses for their outstanding work. The awards were divided by category: Ancillary Nursing, Clinical Practice, and Nursing Distinction Awards. This recognition spanned our entire institution to highlight the outstanding care and training we provide at Downstate.

Congratulations to all of our Nursing Excellence Awards nominees and winners. We are truly blessed to have such superb nurses at Downstate. 

For the complete list of winners and categories, click here. Please enjoy a few pictures below from the Nursing Excellence Awards event!

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Our WE CARE Journey: Welcoming to All

As our WE CARE Journey continues, we will focus on one WE CARE Value each month.

For June, we will be focusing on Welcoming to All…how to be Friendly, Warm, Smiling, Inviting, and Pleasant

We are promoting 5 universal skills to support being Welcoming to All:

  • S.T.A.R.T. with HEART
    • (Smile, Tell your name/role, Active listening, Relationship building, Thank) – Service Excellence
    • (Hear, Empathize, Apologize, Respond, Thank) – Service Recovery
  • 10/5 Rule
  • Compassionate Connection
  • Active Listening
  • NO PASSING ZONE

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SUNY Downstate Health Sciences University
450 Clarkson Avenue
Brooklyn, NY 11203
phone: (718) 270-1000