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In May 2023, the Cardiac Catheterization Laboratory faced a significant challenge
when one of the two experienced technologists retired, and the other declared their
intent to leave. In response, we launched an exhaustive search for replacements, including
contacting our staffing partners. Despite our best efforts, the applicants we received,
all of whom were referred, presented two significant challenges: they all demanded
salaries above the market rate and they had expectations that we could not fulfill,
such as not being on call. Furthermore, none of them possessed the necessary formal
training for the position.
This realization was a pivotal moment for us. We researched training programs and
identified the necessary skills and competencies for a competent technician. We decided
to train our existing staff, including an EKG Associate from the coronary care unit
and a Nursing Assistant, with training as a Dialysis Technician in the electrophysiology
lab.
With their unwavering dedication, the Critical Care Director, the Assistant Director
of Nursing for the Cath Lab, the Director of Nursing Education, and the Critical Care
Nurse Educator came together in a collaborative effort to develop a comprehensive
training program. The education staff provided training in EKG interpretation and
anatomy and physiology of the heart and circulatory system, while the nursing staff
and the technologist were responsible for teaching the technical skills related to
equipment operation, such as inputting data into the system.
Our new technicians, have completed many cases and can function independently. We
have not recorded any interruptions in service, and we continue to provide a vital
service to our community. This initiative taught us a valuable lesson. With the right
talent, a supportive environment, and a willingness to learn, our staff play a crucial
and valued role in providing safe, effective care. Collectively, we will continue
to work towards our vision of being the “Best Place to Get Care and the Best Place
to Give Care,” with our staff at the heart of our success, inspiring us to reach new
heights.
Thank you to our team for your unwavering support and commitment to our vision. Your
dedication and hard work have been instrumental in overcoming this challenge and will
continue to inspire us as we strive to continue our mission at UHD.
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