What is telemedicine? Telemedicine is a video visit between the doctor and the patient that allows the doctor
to care for the patient when they cannot make it to our hospital.
How do I book an Emergency Room doctor Video Visit? Book an appointment online using the Book a Video Visit button above.
How do I access my Video Visit? After you book your appointment online, a staff member will call you to register and
send you instructions to see the doctor.
Once you have registered, please review these step-by-step instructions to prepare
for your visit in DoxyMe.
Frequently Asked Questions
A Video Visit allows you to meet with a doctor via video when you cannot make it to
our hospital. You can schedule a same day video visit appointment. 15 minutes before
your appointment starts, sign into DoxyMe with the instructions. When you connect
to the DoxyMe video session, your provider will be notified and will join at your
You will need a smartphone, tablet, laptop, or desktop w/ internet connection (webcam
and mic necessary if using a desktop). Google Chrome is the preferred browser, but
Internet Explorer and Firefox are also compatible.
We accept all insurance plans. Video Visits have zero out-of-pockets cost to patients
under most major insurance plans during this public health emergency. If you do not
want to use your insurance or do not have insurance, your visit will be just $49.
Without coverage, a Video Visit costs $49. If your Video Visit results in a necessary
visit to our hospital, any payment is applied to the in-hospital visit cost if you
visit SUNY Downstate within 24 hours. You can also find out how to apply for insurance
by calling (718) 270-1031.
We see all adults as well as children and young adults ages 0-18, who are physically
located within the State of New York at the time of the Video Visit. You can schedule
a Video Visit up to 24 hours in advance.
The Emergency Room doctor will call you back.
If your doctor determines that you need one, non-narcotic prescriptions are delivered
electronically to your pharmacy, just like they would in-person. Narcotics may not
be prescribed during a Video Visit.
Please contact us at (718) 270-2503 for assistance.
If you are having a medical emergency, call 911 or go to the nearest Emergency Room