SUNY Downstate Health Sciences University
New Monthly Parking customers - Process: 1. Sign up on Monthly Parking Waiting List (link) - include your lot preferences.
2. After you receive a monthly parking offer from Parking Office:Set Up New Monthly Parking Portal (instructions)
Centerwide announcement (link): Payment is required for the month even if you will not be on campus; with exception made only for HR approved Leaves of Absence.
Monthly Parking Rates (link): rates increase Jan 1st of each year; Effective 1/1/21 Uncovered $110 and Covered $180; Daily to $11/day.
This Parking FAQ webpage includes answers to the most frequently asked questions (FAQ) for who park at Downstate. The Downstate Parking webpage has more specific details (hours, procedures, and payment process) at each parking lot location.
How do I use and pay for DAILY Parking?
Daily parking at $11/day at the 324 Winthrop St lot continues for the first 100 Daily cusomters, subject to lot capacity. You must be a Downstate ID card holder or have a document for scheduled on-campus event/mtg/work.
How do I pay for MONTHLY parking?
Monthly invoices are posted to your portal account and payment is due on 1st day of each month on a full month basis -1st day to last day of each month and is not pro-rated. Log into your portal account, Click on the "PAY Now" button to add your payment method (credit card or bank account). Cash only payments will be accepted at the Bookstore.
If you encounter failures when entering your Payment Method, See Tips
The most convenient method is to add a credit/debit card or bank account ("eChecks"-things you need to know) in your Downstate Monthly Parking Customer Portal account (login link) and enable Automatic Monthly Payments (instructions link).
Payment must be received by 15th day of each month. If unpaid by 15th day, your monthly parking subscription will be automatically cancelled for non-payment and you will lose your parking seniority and privileges. You remain responsible for payment of the unpaid invoice. More detail Automatic Cancellation for Non-Payment
How do I add, delete or edit my Payment Method on my portal?
You can make an individual invoice payment, delete an old payment method, or add a new Credit Card or eCheck account WHENEVER you so choose by logging into your Downstate Customer Parking Portal (link). Scroll down your profile details to the Payment Details section, then click on the "edit" button next to your established payment method that you want to modify and enter your new Card or eCheck details.
If you've forgotten your parking portal password, you can follow the 'forgot password' link on the login page to re-set your password (Your password is NOT the same as your downstate NetID password unless you specifically set it to be the same).
Having trouble entering your payment method (failures-errors)? See Most Common Tips
EBT, Wage Works and other mass transit commuter program debit card programs are ineligble/ declined.
Do I need to establish an online MONTHLY Parking Account?
All MONTHLY parkers at all parking lots must establish an online Monthly Parking Customer Portal account . This is the only way that your assigned parking sticker and paid status is recognized when your sticker is scanning upon entry at the parking parking lots. The MONTHLY Parking Portal instructions are online at: https://www.downstate.edu/parking/monthly.html
How do I CANCEL my Monthly Parking?
Notify the Parking Office as soon as possible; Send eMail to Parking@downstate.edu
You need to cancel your account before the start of the next monthly cycle (BEFORE 1st day of next month). Monthly rates are not pro-rated. Parking is on a full, 1st of the month to the last day of the month. Timely notification is essential in order to offer your monthly parking to other waiting persons at the start of the next monthly billing cycle. Once cancelled, you will lose your future parking seniority and privileges and need to be up to date with any outstanding balance due in order to add your name to the Wait List.
If your status changes (separations, official HR approved Leaves of Absence, etc.) Monthly rates are not pro-rated. Parking is on a full, 1st of the month to the last day of the month. Parkers on extended leave of absence (verified by the applicable Human Resources Office), may request suspension of their parking access for an applicable future full month.
I am a current Monthly Parking customer - Can I transfer to a different lot location?
If Auto-Cancelled for Non-Payment, what are my options?
If you are automatically cancelled for non-payment on 15th of month, you remain responsible for the current month monthly payment and you lose your prior parking seniority and monthly parking privileges. Once your outstanding past due invoice payment is made, you will be restored for the remainder of the current month. More detail link.
I will not be on campus for an extended period and will not be utilizing my parking during this time. Do I have to pay for parking for the time that I will be away?
Per centerwide announcement (link), Parker payments MUST remain current and continuous to retain ongoing monthly parking privileges each month even if away from campus. Monthly rates are not pro-rated. Parking is on a month-to-month basis, 1st of the month to the last day of the month. All parkers have the option of canceling their monthly parking during a prolonged absence. However, once cancelled, you do lose your parking seniority date and if you desire future monthly parking upon return to campus, you must add your name to the Monthly Parking Wait List; send eMail to ParkingWaitList@downstate.edu.
The sole exception is for Parkers on an extended leave of absence (LOA), verified by the applicable Human Resources Office. Parker must notify the Parking Office (eMail link) to request suspension their future monthly parking payments during the applicable full month(s) while out on an LOA (monthly fee is not pro-rated). link to more LOA details.
Will I have a reserved spot at my assigned lot?
There will be no reserved spots at any of the parking locations. Parking assignments will solely provide parking privileges at the specified location, and remain subject to daily lot capacity.
I believe that I need an ADA parking accommodation due to a disability. How do I obtain an ADA parking accommodation?
Contact Nicole Sharpe in Human Resources at x3025 or at email@example.com
I work the evening/overnight shift and have monthly parking privileges. What will my parking location options be?
Employees working evening/overnight shifts who have monthly parking privileges will be offered the choice to park at either of the following locations: 581 Clarkson Avenue (covered garage) or 600 Albany Avenue (surface lot). These locations are accessed by the key card you receive and your entry/exit will provide your needed time flexibility.
Be sure that you designate one or both of those lots as you first preference selections
I am an employee who resides at 440 Lenox Road and has monthly parking privileges. Where will I be able to park?
Employees who currently reside at 440 Lenox Road and who currently have monthly parking privileges will be offered the opportunity to park at the 600 Albany Avenue (uncovered surface lot) or 581Clarkson (covered lot), subject to availability.
What do I need to do after receiving my new parking lot assignment?
If you do not already have a Downstate Monthly Parking Customer Portal account, the e-mail you receive with your new parking lot assignment will include instructions on setting up your portal account ), including establishing your personal login password and acceptance of the parking terms and conditions. Once your parking portal portal account is fully established, you will be able to pay for the posted invoice on your portal account. You will also be directed to pick up your parking sticker. All of these steps must be completed before you can start to park in your newly assigned location.
When can I start parking in my newly assigned lot?
If you have accepted the parking terms and conditions, established a parking portal account, paid for the first month of parking and obtained your parking sticker, you can begin to park in your assigned parking location.
Where do I place the parking sticker on my vehicle?
Your parking sticker is to be permanently affixed on the inside of the rear driver’s side window.
If a vehicle has a no rear drivers side window, or has very dark tinting that obstructs the ability to scan the sticker, it can be placed in an alternate location viewable to attendants. If on a windshield, it must not obstruct the driver's view. If on the back window, be sure it is not placed on any glass heating elements (defroster) wires that obstruct a clear scan of the bar code. If unsure, ASK a lot attendant for guidance.
A sticker can never be moved and re-applied between different vehicles - it must remain on the vehicle to which it is assigned and registered with at the DMC Parking Office. When you enter a lot, your license plate is scanned as well as your sticker and MUST MATCH the record on your parking portal.
If/ when you obtain a new replacement vehicle, or change license plates, you need to update your parking portal account vehicle details. If applicable, you can then obtain a new sticker from the Downstate Parking Office.
If assigned to any KCH Parking location also requires you to have a KCH Access Card – your KCH Access Card can be used with any vehicle that is on your parking portal account; can park only one vehicle at any given day/time. If you lose your KCH Access card, you will need to pay a card replacement fee.
I have a Vehicle Change (new vehicle replacement or plate# change). How do I update my portal record or receive new sticker?
If/ when you obtain a new replacement vehicle or a change in your vehicle's license plates, you need to update your parking portal account vehicle details by logging into your Monthly Parking Customer Portal Account (link) and clicking on the “My Account Details” edit link (pencil icon to the right of your name) to update vehicle details. If applicable, you can then obtain a new sticker from the Downstate Parking Office.
At KCH Locations, your assigned KCH access card can be used to access the KCH lot.
Additional stickers: I have more than one vehicle in my household that I drive to campus. Can I add an additional vehicle to my parking account?
If you have more than one vehicle in your household that you will use frequently, you can add up to a total of 3 vehicles on your parking record by logging into your Monthly Parking Customer Portal Account (link) and clicking on the “My Account Details” edit link (pencil icon to the right of your name). You can then obtain an additional sticker for that vehicle from the Parking Office. You must show the vehicle registration document to receive additional sticker(s).
A sticker can never be moved and re-applied between different vehicles - it must remain on the vehicle to which it is assigned and registered with at the DMC Parking Office.
At KCH Locations, your assigned KCH access card can be used to access the KCH lot with a temporary vehicle.
I need to use a temporary vehicle: How do I use my monthly parking?
When you occasionally/rarely use a different vehicle (alternate, loaner, rental) for a short period of time, an additional sticker is NOT needed. The lot attendants are able to look up your paid subscription by your name and Downstate ID Card # to view alt vehicles on your parking record. You are permitted to park only one vehicle at any given day/time
I park at KCH lots (581Clarkson Garage or 600 Albany Ave lot). Do I need a separate KCH Access Card?
Yes, Downstate monthly parkers assigned to KCH locations require a separate access card (in addition to the Downstate Parking sticker) to enter/exit these KCH locations. Your initial KCH Access Card is issued only by the Downstate Parking Office. You can NOT share your KCH access card with another individual it must match the Downstate Monthly Parking Customer and vehicle(s) to which it was assigned and issued to. Your KCH Access Card can be used with any vehicle that is on your parking portal account; but can park only one vehicle at any given day/time.
KCH Access Card Replacement: Send Card Replacement Request eMail (link) . Customer can return old card and pick up new card at Downstate Parking office. There is no fee to replace a malfunctioning card. Customer will be billed the lost card replacement fee ($30) on their Parking Portal account for payment.
If and when you STOP your KCH location monthly parking, you must return your KCH Access Card to the Downstate Parking Office or pay the lost card replacement fee.
What happens if I am an employee who is called into work at night, on the weekend or on a holiday and need parking in this instance?
If you are an employee who is “on call” for any period of your work day and you are “called in” to work because of an emergency during the late evenings, overnight and/or weekends or holidays, Your department head can make arrangements with University Police for your to park at a designated location and if approved will advise you, at those times, on the protocol to be followed.
I understand that I may be asked to give my car keys to the parking attendants if I have monthly parking. Why is this?
Monthly parkers (all lots) who arrive at their assigned lot when there are no available self-parking spaces available (capacity), the parking attendant may be able to offer the option to leave your car keys (valet style) so that so that attendants can move your vehicle during the day when blocking other vehicles that need to leave. A no-charge claim check ticket will be issued to you. This is done to maximize the numbers of cars in the lot/garage until its maximum capacity is reached.
Will valet parking be available at University Hospital of Brooklyn (445 Lenox Road entrance)?
Yes, valet parking will still be available at this location; the rate is $25/day.
Is daily parking available at 324 Winthrop Street?
Yes, subject to lot capacity, the first 100 Downstate ID card holders will receive
a Parking Claim Check from the parking attendant upon entry. Parking attendants may
direct daily parkers to lots other than 324 Winthrop Street for daily parking.
The Parking Claim Check is important since you need it to access payment options. Customers must pay the daily fee of $11 via smart phone or at one of the two parking kiosks prior to retrieving the vehicle.
Does the campus shuttle van make stops at all parking locations?
Yes, the campus shuttle will make stops at all parking locations and subway transportation hubs. See details including the available smartphone "App" at: https://www.downstate.edu/police/transportation.html
Can I use my WageWorks / TransitChek account to pay for campus parking (Pre-Tax Payroll deduction Plans)?
No, SUNY’s WageWorks benefit (aka "TransitChek" nor any other pre-tax commuter program ) debit cards cannot be used to pay for your Downstate Monthly parking fees. These are a pre-tax payroll deduction program designed only for mass transit commuters that include the need for an associated mass transit commuter parking lot expense. Downstate's parking lots do not qualify under IRS pre-tax regulations.
For example: Pre-tax parking fees commuter programs can be used ONLY at parking locations associated with mass transit commuting having an associated parking fee at a mass-transit station (Examples-LIRR, MetroNorth, NJ Transit or Path trains) . Downstate's employee parking lots does not qualify; If your try to use your pre-tax commuter debit card, the payment is typically immediately rejected by the card issuer.
Note: Both State and Research Foundation benefit program coordinators confirmed that there have been no recent COVID related changes made to these pre-tax payroll deduction benefit programs (WageWorks, TransitChek and PayFlex).Current enrollees in those programs can always contact the respective program to STOP or revise these deductions if you are no longer using them.
I want to discontinue my parking privileges at Downstate. Whom should I contact?
Notify the Parking Office as soon as possible; Send eMail to Parking@downstate.edu
You need to cancel your before the start of the next monthly cycle (1st of each month). Timely notification is essential in order to offer your monthly parking to other waiting persons at the start of the next monthly billing cycle. Monthly rates are not pro-rated (1st day to last day of each month). Once cancelled, you do lose your parking seniority date and if you desire future monthly parking, you need to add your name to the Monthly Parking Wait List; send eMail to ParkingWaitList@downstate.edu
I placed my name on one of the parking wait lists. What does this mean?
The prior separate State Garage and 324Winthrop Parking Lot waiting lists are now ONE consolidated Wait List, managed by the Parking Office. When parking becomes available, you will be contacted by the Parking Office.
It is imperative that you regularly check your Downstate eMail as this is the only method you will be contacted at. If you are offered a monthly parking lot assignment and you do not respond or accept the offer by the deadline given, your current position on the wait list reverts to the bottom of the wait list.
I am interested in putting my name on the parking waitlist. What is the process for doing this?
Send an e-mail to firstname.lastname@example.org if you wish to put your name on the parking waitlist.
Can I share my parking privileges with another eligible Downstate parker?
No, you cannot share your parking privileges with another eligible Downstate parker unless parties are within your household; vehicle registration must be shown at sticker issuance.
Can I carpool with someone else at Downstate and share Downstate Monthly Parking?
Yes you can carpool, but you cannot share Monthly Parking privileges. Individuals that regularly carpool with others are encouraged to instead use Daily Parking at 324 Winthrop St. We continue to explore procedures for Monthly Parking carpooling at Downstate. Once a procedure and control system has been established, Administration will send a correspondence to the campus outlining that program.
Is the Zipcar available for use?
Yes, the Zipcar is available for use by the campus community. It is located at the Kings County Hospital Garage, 581 Clarkson Avenue. For more information about the Zipcar please visit: https://www.downstate.edu/fsa/zipcar.html.
I ride a bicycle to campus. Where can I keep my bicycle for the day?
Bicycle racks are located at the Student Center, in the 329 Clarkson Avenue garage and at the 450 Clarkson Avenue entrance.
I have a question that was not addressed here. Is there someone I can contact for assistance?
The best method of contacting the parking office is by e-mail to email@example.com . You can also call the Parking Hotline at 718-270-3030 and leave a message... be sure to include all your contact information.
Questionaire FAQ's - conducted in Fall 2019
What will the process be for distributing monthly parking privileges to employees and students?
All employees and students who had monthly parking privileges at a state facility or at 324 Winthrop as of 5/27/19 and were in good standing will be sent a parking preference questionnaire via eMail to your Downstate.edu eMail address.
The questionnaire deadline for response is December 2, 2019. The questionnaire will ask whether you want to accept (or NOT accept) monthly parking privileges at the newly negotiated rates and if so, will allow you to rank the parking locations in order of preference.
A parking seniority date – the date on file when an individual’s monthly parking privileges began – will also be included with the questionnaire. The parking seniority date will be used to determine the new parking reassignments. Those who have had monthly parking privileges longer will receive preferred parking assignments prior to those with more current parking seniority dates.
What if I believe my parking seniority date is incorrect?
You will be able to indicate in the questionnaire that you want to dispute the monthly parking seniority date on file. You can then provide documentation to the Parking Appeals Committee by sending an e-mail to firstname.lastname@example.org that you believe reflects the date you began parking. The Parking Appeals Committee will respond to you within seven business days (7) days upon receipt of your appeal. If you are unable to show evidence of a different parking seniority date than the one on file, then the one on file will be used.
What if I receive a parking questionnaire but I no longer want monthly parking privileges?
You can indicate that you no longer want monthly parking privileges in the questionnaire. If you choose this option, your name will be removed from the list of those with parking privileges. In the future, if you decide that you again want monthly parking, you will have to put your name at the bottom of the waitlist for all parking locations - send eMail to ParkingWaitList@downstate.edu.
What if I do not respond to the parking questionnaire by the deadline?
If you do not respond to the parking questionnaire by the deadline, it will be assumed that you are no longer interested in obtaining monthly parking through Downstate and you will forfeit your parking privileges. Parkers who are on an extended leave of absence will be contacted directly.
Do I need to rank all seven parking locations on the questionnaire?
Yes, you do need to rank all of the seven (7) parking locations.
What if I do not receive my top parking location preference?
In the questionnaire, you will be asked to rank the parking locations. If you do not receive your top parking preference, the information from the questionnaire will be kept on file in the Parking Office. You will be contacted when there is an available spot at your preferred parking location. You MUST accept parking at this time, even if you do not receive your top parking location preference. Otherwise, you will forfeit your monthly parking privileges.
I am an employee who currently has an ADA parking accommodation. What will my parking location options be?
Employees with monthly parking privileges who currently have ADA parking accommodations will be given priority for parking before the general parking population.