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SUNY Downstate Health Sciences University

Finance Division

Card Services

Downstate Health Sciences University’s Credit Card Programs: PCard, TCard, and NET Card are widely accepted Visa cards issued by Citibank.  They are designed to provide a more efficient means of making routine purchases and processing business travel by reducing paperwork and wait time on these transactions, allowing more purchasing responsibility and control at the department level and streamlining the purchasing and reimbursement cycles.

Procurement Card (PCard)

PCards are intended to be the primary method used for routine, authorized business purchases within the cardholder’s delegated authority limit. The PCard program is meant to supplement purchasing mechanisms already in place, and is not intended as an overall replacement or as a means to circumvent purchasing guidelines, requirements, and policies and procedures established by Downstate. If use of the PCard is not practical, the use of Downstate’s existing mechanisms such as purchase orders and personal expense reimbursements may be utilized.

Travel Card (TCard)

TCards are for all Downstate employees that are approved for travel status. Departmental Administrators should submit an approved application to the Card Services department for processing. All travel must be in compliance with NYS and Downstate’s guidelines and policies. Be mindful that employees cannot share their TCard with other employees.

Non-Employee Travel Card (NET Card)

NET Cards are also VISA cards issued by Citibank.  NET Cards are to pay for expenses for non-employees, such as candidates and guest speakers while they are on official state business.

 

photo of Diane DeSousa

Diane DeSouza
Card Services Manager

Existing Cardholders

Citibank, CitiManager online access

Transaction completion deadlines and submission information

All card type package submissions must include the following in this order:

  • [PCard only] Certification Page, signed and dated by both Cardholder and Cardholder’s Supervisor
  • Citibank Statement
  • Purchase requisition, approved and dated prior to the purchase of the item, with all applicable required documents, such as quote, invoice, proof of receipt. Requisitions with support must be ordered to match the order that the transactions appear on the Citibank Statement

 

Procurement Card (PCard)

  • Deadline: On the 10th of the month following statement cycle end date
  • Packages must be scanned and emailed to PCardMonthlyCertification@downstate.edu with the subject line formatted: “PCard”, [Cardholder Name], Statement Cycle Dates
    Example subject line: PCard, John Smith, 1/7/19‐2/6/19

 

Travel Card (TCard)

  • Deadline: On the 25th of the month following statement cycle end date
  • Packages must be scanned and emailed to TravelCardMonthlyCertification@downstate.edu with the subject line formatted: “TCard”, [Cardholder Name], Statement Cycle Dates
    Example subject line: TCard, John Smith, 1/21/19‐2/22/19

 

Non‐employee Travel Card (NET Card)

  • Deadline: On the 10th of the month following statement cycle end date
  • Packages must be scanned and emailed to NetCardMonthlyCertification@downstate.edu with the subject line formatted: “NET Card”, [Cardholder Name], Statement Cycle Dates
    Example subject line: NET Card, John Smith, 1/7/19‐2/6/19

Lost or Stolen Card

Immediately contact the Citibank Help Desk by calling 1‐800‐248‐4553

After reporting your issue to Citibank, report the issue to Card Services Office by phone or email:

Citibank Dispute & Fraud Process

  • Contact Citibank by calling 1‐800‐248‐4553 or by logging on to your Citibank profile via CitiManager and selecting the 'submit dispute' button on the statement next to the transaction
  • All transactions must be reconciled/certified by the designated deadlines. Once Citibank has reviewed your dispute and investigated the charge, a credit will post to your statement. Both credits and debits must be certified.

New Cardholders

Manuals & Forms