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SUNY Downstate Medical Center

University Hospital of Brooklyn

Patient Bill of Rights

UNIVERSITY HOSPITAL OF BROOKLYN IS PROUD OF ITS OUTSTANDING TRADITION OF PROVIDING QUALITY MEDICAL AND SURGICAL CARE. THE FOLLOWING STATEMENT HAS ADOPTED BY THE HOSPITAL'S MEDICAL BOARD AS A REAFFIRMATION OF THIS CUSTOM.

As a patient in a hospital in New York State, you have the right, consistent with law, to:

  1. Understand and use these rights. If for any reason you do not understand or you need help, the hospital MUST provide assistance, including an interpreter.
  2. Receive treatment without discrimination as to race, color, religion, sex, national origin, disability, sexual orientation, source of payment, or age.
  3. Receive considerate and respectful care in a clean and safe environment free of unnecessary restraints
  4. Receive emergency care if you need it.
  5. Be informed of the name and position of the doctor who will be in charge of your care in the hospital.
  6. Know the names, positions and functions of any hospital staff involved in your care and refuse their treatment, examination or observation.
  7. A non smoking environment.
  8. Receive complete information about your diagnosis, treatment and prognosis.
  9. Receive all the information that you need to give informed consent for any proposed procedure or treatment. This information shall include the possible risks and benefits of the procedure or treatment.
  10. Receive all the information you need to give informed consent for an order not to resuscitate. You also have the right to designate an individual to give this consent for you if you are too ill to do so. If you would like additional information, please ask for a copy of the pamphlet "Deciding About Health Care — A Guide for Patients and Families."
  11. Refuse Treatment and be told what effect this may have on your health.
  12. Refuse to take part in research. In deciding whether or not to participate, you have the right to a full explanation.
  13. Privacy while in the hospital and confidentiality of all information and records regarding your care.
  14. Participate in all decisions about your treatment and discharge from the hospital. The hospital must provide you with a written discharge plan and written description of how you can appeal your discharge.
  15. Identify a caregiver who will be included in your discharge planning and sharing of post-discharge care information or instruction.
  16. Review your medical record without charge. Obtain a copy of your medical record for which the hospital can charge a reasonable fee. You cannot be denied a copy solely because you cannot afford to pay.
  17. Receive an itemized bill and explanation of all charges.
  18. View a list of the hospital's standard charges for items and services and the health plans the hospital participates with.
  19. You have a right to challenge an unexpected bill through the Independent Dispute Resolution process.
  20. Complain without fear of reprisals about the care and services you are receiving and to have the hospital respond to you and if you request it, a written response. If you are not satisfied with the hospital's response, you can complain to the New York State Health Department. The hospital must provide you with the State Health Department telephone number.
  21. Authorize those family members and other adults who will be given priority to visit consistent with your ability to receive visitors.
  22. Make known your wishes in regard to anatomical gifts. You may document your wishes in your health care proxy or on a donor card, available from the hospital.

 

If you are dissatisfied with the services given to you or wish to make a complaint or recommend changes you may do so in the following ways:

  • Call the Patient Representative number at extension 2121 or 1111. If you are not satisfied with the hospital's response, you may call the New York State Department of Health at 1.800.804.5447.

 

Patient safety concerns can be reported to The Joint Commission by calling 1.800.994.6610.

  • At www.jointcommission.org, using the Report a Patient Safety Event link in the "Action Center" [see Figure 2] on the home page of the website
  • By fax to 630-792-5636
  • By mail to Office of Quality and Patient Safety, The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, IL 60181