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Health Care

Accommodating Patients
Expanding Ambulatory Care
Acute Care Receiving Center
Centers Of Excellence
Beyond Hospital Walls

“Depend on SUNY Downstate and University Hospital of Brooklyn” is the theme of a recently broadcast radio advertising campaign for the hospital. Our decision to undertake this campaign reflects the reality that in today’s health-care environment, clinical providers must compete hard for patients--and University Hospital of Brooklyn is no exception.

Fortunately, we have a superb story to tell. University Hospital and its community satellite of Lefferts Avenue offer the best, and most comprehensive, health care available in the borough. Many services available here cannot be obtained elsewhere in Brooklyn.

In such specialties as elective angioplasty, our record for safety and success is among the best in the state. Our vascular division, established just a few years ago, has already built a powerful reputation for developing breakthrough technologies in vascular and endovascular surgery. Our transplant center—the only one in Brooklyn—is known for excellence in kidney and kidney-pancreas transplantation, and we now perform liver transplants, as well. Our superbly equipped radiation oncology service offers the most advanced cancer treatment modalities available. Recently, we became the first site in New York State to offer intensity modulated radiation therapy, allowing our physicians to deliver a maximum dose of radiation to a tumor while sparing the surrounding tissue.

University Hospital of Brooklyn also stands out in other areas. We have superlative orthopedic and neurosurgical teams, and we are a regional referral center for neonatology, pediatric hemodialysis, and pediatric cardiac surgery. Patients are also referred for specialized care in respiratory disease, especially asthma and sarcoidosis; diabetes and other metabolic disorders; sports medicine; pediatric neurosurgery; and rheumatology. We are a designated AIDS treatment center and have one of the area’s largest and most extensive HIV/AIDS treatment programs for women and children.

Primary-care services, however, are the major focus of our current marketing message. These services are newer and less well known to the public than our excellence in specialty care. Since 1990, when SUNY Downstate established the Department of Family Practice, we have progressed from focusing primarily on tertiary care, to taking our place as a comprehensive health care center able to meet individual and family needs from birth to geriatric care.

Outpatient primary care services are delivered through ambulatory care suites at University Hospital of Brooklyn and at our Family Health Services Center at 840 Lefferts Avenue. Offerings there range from general medicine and family practice to obstetric and gynecological care, pediatrics, podiatry, and geriatric care--services that will also soon be offered at new ambulatory sites in the Midwood and Bedford-Stuyvesant areas of Brooklyn. We continue, of course, to provide acute care, as well as to manage chronic diseases such as asthma, diabetes, sickle cell, and kidney disease. University Hospital continues to build on our expertise in a host of advanced treatment modalities.


“Depend on SUNY Downstate and University Hospital of Brooklyn” is the theme of a recently broadcast radio advertising campaign for the hospital. Our decision to undertake this campaign reflects the reality that in today’s health-care environment, clinical providers must compete hard for patients--and University Hospital of Brooklyn is no exception.

Fortunately, we have a superb story to tell. University Hospital and its community satellite of Lefferts Avenue offer the best, and most comprehensive, health care available in the borough. Many services available here cannot be obtained elsewhere in Brooklyn.

In such specialties as elective angioplasty, our record for safety and success is among the best in the state. Our vascular division, established just a few years ago, has already built a powerful reputation for developing breakthrough technologies in vascular and endovascular surgery. Our transplant center—the only one in Brooklyn—is known for excellence in kidney and kidney-pancreas transplantation, and we now perform liver transplants, as well. Our superbly equipped radiation oncology service offers the most advanced cancer treatment modalities available. Recently, we became the first site in New York State to offer intensity modulated radiation therapy, allowing our physicians to deliver a maximum dose of radiation to a tumor while sparing the surrounding tissue.

University Hospital of Brooklyn also stands out in other areas. We have superlative orthopedic and neurosurgical teams, and we are a regional referral center for neonatology, pediatric hemodialysis, and pediatric cardiac surgery. Patients are also referred for specialized care in respiratory disease, especially asthma and sarcoidosis; diabetes and other metabolic disorders; sports medicine; pediatric neurosurgery; and rheumatology. We are a designated AIDS treatment center and have one of the area’s largest and most extensive HIV/AIDS treatment programs for women and children.

Primary-care services, however, are the major focus of our current marketing message. These services are newer and less well known to the public than our excellence in specialty care. Since 1990, when SUNY Downstate established the Department of Family Practice, we have progressed from focusing primarily on tertiary care, to taking our place as a comprehensive health care center able to meet individual and family needs from birth to geriatric care.

Outpatient primary care services are delivered through ambulatory care suites at University Hospital of Brooklyn and at our Family Health Services Center at 840 Lefferts Avenue. Offerings there range from general medicine and family practice to obstetric and gynecological care, pediatrics, podiatry, and geriatric care--services that will also soon be offered at new ambulatory sites in the Midwood and Bedford-Stuyvesant areas of Brooklyn. We continue, of course, to provide acute care, as well as to manage chronic diseases such as asthma, diabetes, sickle cell, and kidney disease. University Hospital continues to build on our expertise in a host of advanced treatment modalities.

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Accommodating Patients
Expanding Ambulatory Care
Acute Care Receiving Center
Centers Of Excellence
Beyond Hospital Walls












































Accommodating Patients



working with babyIn a recent survey of patients conducted by Castle Connolly Medical Ltd., University Hospital of Brooklyn achieved one of the highest patient satisfaction ratings in the New York area. To maintain this enviable record, we have been working to improve our facilities and to reconfigure them as necessary to meet new needs.
We already have renovated many older areas of the hospital to make them more inviting--replacing ceilings, adding new lighting, and opening a spacious new gift shop adjacent to the University Hospital lobby. Other changes have been made in response to shifts in our patient mix.
For example, we expanded our intensive care unit from five to six beds and our inpatient rehabilitation unit from 18 to 24 beds. These adjustments reflect an aging population in Brooklyn and the fact that the patients we admit now tend to be sicker than in the past. At the same time, the shift to more outpatient care has led to a decline in inpatient census overall, prompting us to convert other inpatient facilities to examining rooms and reception areas for ambulatory treatment.
We added a new pediatric ambulatory recovery room on the fourth floor so that patients and family members can be together in comfortable, friendly surroundings during the rest and recovery period following outpatient surgery. We also expanded the Special Treatment and Research Center (STAR) outpatient clinic for HIV patients. This decision reflects the good news that with proper management of their disease, HIV-positive individuals are living longer, returning to work, and leading substantially normal lives.
Reflecting the hospital’s growing stature in neurological specialties, we opened a new state-of-the-art neurosurgery stepdown unit in 1997. Anticipated conversions to come include the planned renovation and expansion of our neonatal intensive care unit from 21 to 29 beds, and the construction of a new birthing center. Further expansion of our medical-surgical intensive care unit is also anticipated.

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Expanding Ambulatory Care
Acute Care Receiving Center
Centers Of Excellence
Beyond Hospital Wall










































Expanding Ambulatory Care



surgeonsTo better accommodate working families, we have added Saturday hours to our ambulatory treatment schedule, and we will soon see patients on Sunday, as well. We also recently introduced a customer representative program in the University Hospital ambulatory suite to ensure clear communication among patients and providers. Two to four customer representatives are available at all times to answer patients’ questions and ensure that they have a positive experience with us.
Recently, two new specialty treatment centers to meet urgent community needs were established at University Hospital of Brooklyn. The Asthma Center, which treats both children and adults, was opened in the hospital’s ambulatory suite to meet our community’s growing need for asthma management and treatment--reflecting the alarming upswing in asthma cases among minorities and others living in urban environments. The Diabetes and Vascular Center, located in a suite on the fifth floor, combines endocrinology services for people with diabetes with advanced diagnostic and treatment approaches to the vascular problems that are common complications of this chronic disease. Both the Asthma Center and the Diabetes and Vascular Center were developed in accordance with protocols endorsed by managed care companies and are used as referral sites for their members.
We plan to open an ambulatory infusion therapy unit in the hospital, offering a comfortable facility where cancer patients can undergo chemotherapy on an outpatient basis seven days a week. This service will also allow transplant patients to go home sooner following surgery, returning to the hospital as outpatients to receive infusions of anti-rejection drugs.
In our ambulatory dialysis services will move from University Hospital to a nearby site at 710 Parkside Avenue. The move will allow this important service to double in size. Continuous ambulatory peritoneal dialysis patients will also be seen here.

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Accommodating Patients
Acute Care Receiving Center
Centers Of Excellence
Beyond Hospital Wall

















































Acute Care Receiving Center



ReceivingIn July 1998, University Hospital opened its 24-hour Acute Care Receiving Center. The ACRC provides immediate medical help for people experiencing emergencies, particularly chest pain or a severe asthma attack. Community use of the facility has exceeded our expectations, and we are planning to expand the service.
The ACRC also serves patients referred by our 24-hour, seven-day-a-week physician referral service, launched three years ago. This program was established so that patients with acute needs can be seen immediately, at any time of day or night, via a referral from their regular University Hospital physician when he or she is not available.
The ACRC is an important addition to our outpatient services, providing a new gateway for patient admissions and significantly increasing our visibility among residents of Brooklyn.

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Accommodating Patients
Expanding Ambulatory Care
Centers Of Excellence
Beyond Hospital Wall
















































Centers of Excellence



Our increased emphasis on primary care and ambulatory treatment has not diminished University Hospital’s commitment to remaining a world-class referral center providing the most advanced specialty care. We are particularly focusing on five Centers of Excellence: Cardiovascular Care, including thoracic and vascular surgery; Neurology/Neurosurgery; Primary Health Care; Women’s and Children’s Health; and Renal Care, including kidney, urology, and transplant services.
For some time, SUNY Downstate has been a regional referral center for the most seriously ill cardiac patients and has maintained an outstanding record of success in angioplasty, bypass surgery, and other procedures. Among other points of pride is our success in serving the needs of African-Americans, who have some of the highest rates of cardiovascular disease and are 50 percent more likely than whites to die from heart failure. University Hospital has a long-standing record of commitment to this community, performing more heart bypass surgeries on African-American patients than any hospital in the state, and also treating large numbers of other ethnic minorities in our cardiovascular and electrophysiology laboratory programs. Recently we initiated a cardiovascular disease education and outreach program for Brooklyn’s fast-growing Chinese-American community. Every Wednesday afternoon, the Division of Cardiovascular Medicine sponsors a free clinic at University Hospital for anyone who wants screening for heart disease and information about prevention.
The Division of Vascular Surgery has set the pace in the field of endovascular surgery, both in physician training and patient care, and SUNY Downstate was recently selected to play an important role in a multicenter trial for endovascular treatment of aortic aneurysms. We are, in addition, the only medical center in the borough offering pediatric heart surgery, and the only hospital with a comprehensive heart failure program.
In the area of Women’s and Children’s Health we plan to construct a new labor-delivery-recovery room complex and to expand our Level IV Neonatal Intensive Care Unit. The NICU, which is a regional referral center, saves the lives of the borough’s tiniest and sickest babies. University Hospital is the only hospital in Brooklyn capable of offering pediatric cardiovascular surgery services, including procedures on neonates.

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Accommodating Patients
Expanding Ambulatory Care
Acute Care Receiving Center
Beyond Hospital Wall









































Beyond Hospital Walls



SUNY Downstate Medical Center and its University Hospital of Brooklyn have a history of commitment to prevention, as well as treatment, of disease and chronic health problems. Churches, schools, senior citizen centers, community centers, health fairs--all of these provide sites for screening programs in which University Hospital physicians, nurses, students, and other health professionals conduct tests to assess community residents’ health status and possible risks. These events, held throughout the year, also provide opportunities to educate Brooklyn residents concerning health hazards and healthier ways of living.
A relatively new community-targeted program responding to the aging of the Brooklyn population is our Osteoporosis Diagnostic Center. The center aims to detect and prevent osteoporosis through the use of state-of-the-art technology used to measure bone mineral density.
We are also reaching out to health-care practitioners throughout Brooklyn to educate them concerning services and programs at University Hospital and to build new relationships within the community and a more extensive referral network.

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Accommodating Patients
Expanding Ambulatory Care
Acute Care Receiving Center
Centers Of Excellence