The Newsletter for SUNY Downstate
University Hospital of Brooklyn
ISSUE 14 AUGUST 2013
UHB Employees of the Month
Tricia Fields Information Desk Officer Patient Relations
It takes a cool-headed person with good people skills to staff the Information Desk at University Hospital. Whether giving directions, updating visitor passes, or escorting patients in wheelchairs throughout the building, the job requires diplomacy, good communications skills, and the ability to juggle multiple tasks. Tricia Fields does all this and more: She is known as someone who is incredibly compassionate and empathetic.
Ms. Fields is also a willing interpreter for Downstate's Spanish-speaking patients. Born in Limón, Costa Rica, where she attended The Professional Technical College (Colegio Tecnico Profesional), Ms. Fields holds a medical translator certificate and often goes above and beyond the call of duty to interpret for a patient. Even after the interpretation, she takes it upon herself to check on the patient to make certain she or he is feeling comfortable.
"Tricia believes the patient comes first," says Mary Ann Randazzo, Language Assistance Coordinator, who nominated her. "She represents Patient Relations and SUNY Downstate as an employee with outstanding customer service skills."
Tamaika S. Vangendren Nursing Assistant II Nursing Station 42–Pediatrics
Born in Wismarlinden, Guyana, Tamaika Vangendren migrated to New York in 1998 and started her career as a nursing assistant at the Bronx Nursing Center. She joined the Downstate family in June 2007 as a part time staff member on Nursing Station 72. Recognizing her potential, Brenda Joseph, RN, hired Ms. Vangendren for a full-time position on the night shift; later, she transferred to the day shift.
Ms. Vangendren not only provides excellent patient care, she also precepts new aides. Hardworking and extremely dedicated to her job, she is respected by doctors and colleagues alike and has been nominated as "Unit Employee of the Month" three times.
She is also a favorite with her young patients, and their parents. "That's because Tamaika makes it a point to be responsive to their needs," says Vanessa Bristol Lewis, RN, who nominated Ms. Vangendren. "If something needs to be attended to, she makes sure that action is taken in a timely way."
The Employee of the Month Program is managed by Edison Bond, director, Patient and Guest Relations. If you would like to nominate someone, email or contact Mr. Bond at 2692. http://downstate.edu/uhb/documents/Employee-Award-Nomination-Form.pdf.
Downstate Times thanks Nirva Belizaire-Nobrun for assistance in developing the awards announcements.