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Downstate Times

The Newsletter for SUNY Downstate
University Hospital of Brooklyn

Service Excellence – Customer Service Training

Classes are filling up quickly. Supervisors are asked to contact Eugene Walker at Eugene.Walker@downstate.edu to schedule staff to attend one of the mandatory sessions. Wait for confirmation from Patient Relations before notifying staff.


July Training Dates

Training Dates Hours Location
July 8 12:00 - 2:30 pm HSEB Classroom 1B
July 24 9-11:30 am HSEB Classroom 1B
July 30 9-11:30 am HSEB Classroom 1B
July 31 12:00 - 2:30 pm HSEB 8th floor Faculty Lounge