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Downstate Times

The Newsletter for SUNY Downstate
University Hospital of Brooklyn

Hospital-wide Customer Service Training Begins

University Hospital is committed to customer service and maintaining a culture of service excellence. Starting April 10, all hospital employees will participate in a Customer Service Training Program. This initiative is aimed at ensuring that every patient's interaction with hospital staff is a friendly, helpful, and rewarding experience.

Edison Bond, director of Patient and Guest Relations will provide administrative oversight and be lead facilitator for this mandatory program.

Supervisors are asked to contact Eugene Walker, extension 2770, to schedule employees to attend one of the 2.5 hour sessions. A list of training dates, hours, and locations can be found below, along with PDF's of the Schedule Form for April and May.

Attendees must RSVP ahead of time to confirm their registration.


April

Training Dates Hours Location
Wed, Apr 10, 2013 12:00 PM - 2:30 PM Lecture Hall 1B
Mon, Apr 15, 2013 12:00 PM - 2:30 PM Special Functions RM
Mon, Apr 22, 2013 12:00 PM - 2:30 PM Classroom 1B
Tues, Apr 23, 2013 9:00 AM - 11:30 AM Special Functions RM
Tues, Apr 23, 2013 12:00 PM - 2:30 PM Special Functions RM
Mon, Apr 29, 2013 12:00 PM - 2:30 PM Classroom 1A
Tues, Apr 30, 2013 9:00 AM - 11:30 AM Special Functions RM
Tues, Apr 30, 2013 12:00 PM - 2:30 PM Special Functions RM

May

Training Dates Hours Location
Wed, May 01, 2013 9:00 AM - 11:30 AM Faculty Lounge
Wed, May 01, 2013 12:00 PM - 2:30 PM Faculty Lounge
Tues, May 07, 2013 9:00 AM - 11:30 AM Special Functions RM
Tues, May 07, 2013 12:00 PM - 2:30 PM Special Functions RM
Wed, May 08, 2013 12:00 PM - 2:30 PM Special Functions RM
Tues, May 14, 2013 9:00 AM - 11:30 AM Classroom 1B
Wed, May 15, 2013 9:00 AM - 11:30 AM Special Functions RM
Thurs, May 16, 2013 9:00 AM - 11:30 AM Classroom 1B
Tues, May 21, 2013 9:00 AM - 11:30 AM Faculty Lounge
Tues, May 21, 2013 12:00 PM - 2:30 PM Faculty Lounge
Thurs, May 23, 2013 9:00 AM - 11:30 AM Classroom 1B
Wed, May 29, 2013 9:00 AM - 11:30 AM Classroom 1B
Wed, May 29, 2013 12:00 PM - 2:30 PM Classroom 1B