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SUNY Downstate Medical Center
Downstate Depot - Central Receiving
Shipment Problem Reporting within 48hours (For all DMC Business Related Shipments)
Central Receiving INFO
Use the Outbound Shipment & Discrepancy Form. If a return outbound shipment is necessary, the same form can used to initiate an outbound shipment. Completed sections A,B,C,&D.
Normally, the vendor will provide a pre-paid shipping label (paid by vendor), but if they do not, then any charges for such Outbound Shipments are recharged through the Central Stores recharge process (object code 9200).
For LICH locations, send the shipment Discrepancy Form to LICH Central Receiving. All other locations, send to Main Campus Central Receiving.
Discrepancies include Overshipments, Quantity Discrepancies, Substitutions (Unacceptable Substitutions or that involve a price change), or any other reason.
Damaged Goods (any funding source):
Customer must report damage details to Central Receiving within 48 hours of internal delivery in writing (e-mail accepted). Central Receiving will investigate with the applicable carrier as needed. If a 'return to vendor' is required, customer will complete a Outbound Shipment & Discrepancy Form.
Within 48 hours of internal delivery, the customer must report in writing (e-mail accepted) any and all discrepancies between the packing slip and actual goods received, so that the SURS receipt and subsequent A/P process is adjusted. Upon Customer's notification, Central Receiving will triage and coordinate actions as required with User Dept, Purchasing Agent, and A/P. Use the Outbound Shipment & Discrepancy Form.
Customer must resolve with vendor directly and obtain any needed credit card adjustment.
Customer must resolve with vendor directly, and where applicable, the affiliated entity's business office.