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SUNY Downstate Medical Center
Downstate Depot - Central Receiving

Shipment Problem Reporting within 48hours (For all DMC Business Related Shipments)

Central Receiving INFO

Phone: 718-270-1217
Fax: 718-270-4773
MailStop: 61
Email: Reception Desk
Location: UH B-527 (Enter thru Downstate Depot Reception UH B-530A ;UH Basement opposite Medical Records)
Hours: M-F 8:30am to 4pm
Asst Director: Kevin LeDoux, Ext 4254 (718-270-4254)

 

Use the Outbound Shipment & Discrepancy Form. If a return outbound shipment is necessary, the same form can used to initiate an outbound shipment. Completed sections A,B,C,&D.

Normally, the vendor will provide a pre-paid shipping label (paid by vendor), but if they do not, then any charges for such Outbound Shipments are recharged through the Central Stores recharge process (object code 9200).

For LICH locations, send the shipment Discrepancy Form to LICH Central Receiving. All other locations, send to Main Campus Central Receiving.

Discrepancies:

Discrepancies include Overshipments, Quantity Discrepancies, Substitutions (Unacceptable Substitutions or that involve a price change), or any other reason.

 

Damaged Goods (any funding source):

Customer must report damage details to Central Receiving within 48 hours of internal delivery in writing (e-mail accepted). Central Receiving will investigate with the applicable carrier as needed. If a 'return to vendor' is required, customer will complete a Outbound Shipment & Discrepancy Form.

For State Funded Shipments:

Within 48 hours of internal delivery, the customer must report in writing (e-mail accepted) any and all discrepancies between the packing slip and actual goods received, so that the SURS receipt and subsequent A/P process is adjusted. Upon Customer's notification, Central Receiving will triage and coordinate actions as required with User Dept, Purchasing Agent, and A/P. Use the Outbound Shipment & Discrepancy Form.

For State Procurement Card Shipments:

Customer must resolve with vendor directly and obtain any needed credit card adjustment.

For NON-State Funded Shipments:

Customer must resolve with vendor directly, and where applicable, the affiliated entity's business office.

Shipment Discrepancy Reporting Summary:

Funding Source Customer Action Required
Damaged Goods (any source) Notify C Receiving within 48hours of receipt
State Notify C Receiving within 48hours of receipt
State Procurement Card Resolve with Vendor; Obtain any needed credit card adjustment
All Non-State Affiliates Resolve w/ Vendor & Affiliate's Business Office

More Detailed Info and Tips on preparing your Outbound Shipment